Refund & Cancellation Policy

1. Activation

After you make a bank transfer and submit your payment claim, we review it and activate your subscription — usually within a few hours. Submitting a claim does not activate the Service by itself; activation happens only after we confirm receipt.

2. Cancellation

You can cancel at any time simply by not renewing. There is no automatic recurring charge, so no cancellation step is required. Your Panel remains available until the end of the term you already paid for.

3. Refunds

Because subscriptions provide immediate, ongoing access to a digital service, fees are generally non-refundable once a subscription is activated.

We will, however, issue a refund in these cases:

• A duplicate or clearly incorrect payment (for example you paid twice).
• We are unable to deliver the Service you paid for and cannot resolve the issue within a reasonable time.
• A cancellation request made within 3 days of activation where the Panel has not been meaningfully set up or used — at our reasonable discretion.

Any refund is limited to the amount you paid us and does not include bank fees or currency-conversion costs. Where mandatory consumer-protection law in your country grants you stronger rights, those rights apply.

4. Chargebacks and disputes

Please contact us first if something is wrong — we want to make it right. Initiating a bank dispute or reversal without contacting us may lead to immediate suspension or termination of your Service.

5. Failed or partial transfers

If a transfer is incomplete, unconfirmed, or cannot be matched to your order, the subscription will not activate until the correct amount is received and confirmed.

6. How to request

To request a refund or ask about a payment, contact us at support@hcrp.site or through our Discord with your order code.